Art objects (including design and furniture)
Due to the fact that art is an individually defined subject encumbered with intellectual rights, including exclusive right (property right) and personal non-property rights provided by the Civil legislation of the Russian Federation on intellectual property rights, Art is not considered to be a commodity (Federal Law of the Russian Federation on Consumers Rights Protection and other government regulations regarding the sale, exchange and /or return of Goods).
Thus, the Art cannot be exchanged and /or returned. The buyer has the right to refuse to accept the order only on the day of delivery. If the buyer refuses to accept the order, the Seller must return the full payment to the Buyer, excluding the delivery expenses.
In case of return, the refund for an art object will be transferred to the buyer’s account used for the payment within 10 working days of the buyer’s request for return.
Return of books of proper quality
According to the Decree of the Government of the Russian Federation of January 19, 1998, N. 55 books are included in the list of non-food commodities of proper quality and thereby cannot be returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration. Thus, the books of proper quality cannot be exchanged and/or returned.
Return / exchange of books of improper quality
If you received a book and found a typographical or manufacturing defect, you need to contact Support Service at firstname.lastname@example.org to exchange the item.
Your request should contain:
1. Order number
2. A photo that shows the defect
3. Information about the address and recipient of the book (if the address, full name and telephone number of the recipient are the same as it was stated in the order, please specify it)
The request will be processed within 3 working days. The exchange of improper quality goods will be carried out within 14 calendar days of the buyer’s request for exchange.